Returns & Exchanges Policy

Thank you for your purchase from Espiritu! We strive to ensure you are completely satisfied with your order. However, if you are not fully happy with your purchase, you may return it for a refund or an exchange. Please review our return policy below for more details.

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Returns

Items can be returned within 30 days from the delivery date. To process your return or exchange, please visit our returns portal: https://espiritu.loopreturns.com/

Please ensure that the item is in original, unworn condition, including all original packaging, labels, and any dust bags, if applicable.

Refund Process

Once we receive and inspect your return, we aim to process refunds within 5 to 7 business days. In some cases, it may take up to 30 days for the refund to be processed, in accordance with federal law. Please visit:
https://espiritu.loopreturns.com/

Return and Refund Exceptions

Final Sale Items: All discounted items during a sale period are final, including but not limited to promotions like Last Call, Black Friday, Cyber Monday, Hispanic Heritage Month, and End of Season Sale, are final and cannot be returned or exchanged.
Discount Code Purchases: Items purchased with discount codes (e.g., 20% off for subscribing to our website) can be returned or exchanged.

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Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us via a Ticket on this same portal within:

14 days for incorrect items.
100 days for defective items.

We will replace or refund defective or incorrect products at no additional cost.

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Cancellations

If you wish to cancel an unshipped order, please create a Ticket and select Cancel Order. Cancellations can only be processed if the order has not yet been shipped. Once an order is shipped, it is no longer eligible for cancellation, and the return process must be followed. For orders that have been paid for but not shipped as part of our Preorder program, we can apply a cancellation.